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If you are unable to log in, then this may have different reasons. Here is a list of possible causes and solutions.
|
Cause |
Solution |
|
| Invalid email password combination | Your access data is invalid (e-mail or password). The correct combination is required. | Please check the correct spelling again and otherwise reset your password with the password forgotten function. |
| Incorrect Flexopus URL | You are trying to log in to an incorrect Flexopus instance. Your user does not exist in this instance. | Check whether you have accessed the correct Flexopus URL, such as "example.flexopus.com". |
| User account disabled / deleted | Your user account has been deactivated or deleted. | Contact your Flexopus administrator so they can reactivate or create the account. |
| Access expired | Your account had an expiration date and the access has expired. | Wenden Sie sich an Ihren Flexopus-Administrator, damit dieser das Ablaufdatum korrigieren kann. |
| User does not exist | Your user does not exist in the Flexopus user directory. | Contact your Flexopus administrator so that they can create your user. |
| Email domain is not allowed | Your domain is not on the whitelist. | Contact your Flexopus administrator to get the domain whitelisted. |
| Identity Provider | The identity provider for SSO does not allow access. | Contact your Flexopus administrator to verify that the user is approved with the identity provider. |
| SSO misconfiguration | Single sign-on (SSO) was not set up correctly. | Contact your Flexopus administrator to verify that the SSO has been set up correctly. |
| Incorrect SSO selection | The wrong identity provider was selected at login. | Check if you have selected the correct SSO account for your organization. |
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